Our Belief
We believe that customers are the focal point of any change initiative; and therefore, any impact to customers should drive implementation decisions. .
Our Priority
We prioritize enabling and developing front‑line teams during the change process; building front-line resilience and adaptability ensures transformations achieve desired outcomes.
Our Commitment
We are committed to working collaboratively with internal teams, enhancing their initiatives through practical training and development that strengthens ownership, builds capability, and accelerates successful outcomes.
Thriving in Change
An instructional session focused on how individuals experience, process, and navigate change initiatives within the workplace. Ideal for lunch & learn events or internal team meetings. (30-60 mins in length)
Reframing Change
A fun, interactive session that equips employees with the tools and techniques to recognize change resistance and then adapt to embrace change positively. Ideal for annual kick-off meetings or onboarding sessions. (1-2hrs in length)
Managing Resistance
This highly interactive training session explores how employees resist change and how leaders can effectively increase staff resilience. Using a practical, real‑world approach, managers learn to address individual staff perceptions of the change and guide their teams toward positive adoption and long‑term resilience. Ideal for first and second‑line managers whose teams are impacted by change. (full-day or 2 ½ day session)
Building Resilience
This self‑paced, online training helps employees understand their individual change process, then guides them to develop strategies to overcome their own individual resistance within the workplace. The program places special emphasis on building positive responses and strengthening resilience during any change initiative. Ideal for front‑line employees experiencing change overload or impacted by an important change initiative. (<1hr duration, self-paced and online)
Knowledge Transfer
Based on the Changing Lightbulb Research Project (CLRP), this training program is designed to teach internal change teams the key elements of customer facing change; then describe the approaches they can undertake when implementing their own change initiatives. Ideal for change leaders tasked with implementing customer facing change for their organization. (1 or 2 day program, in-person experiential learning – customizable for each unique change initiative)
Executive Sponsor 'Walkabout'
A focused, high‑level engagement designed to raise awareness around a change initiative and surface critical considerations before formal planning begins. Ideal for executive sponsors who want an independent, outsider perspective to validate assumptions, identify risks, and strengthen readiness ahead of a potentially high‑stakes implementation. (Typically a 1–5 day engagement)
Customer Impact & Organizational Preparedness
Facilitated workshops that help change leaders and teams assess the impact and readiness of a change initiative, providing the insight needed to shape effective implementation plans. This offering is ideally suited for organizational change or business transformation initiatives that affect customers or customer‑facing staff, where clarity, alignment, and practical planning are essential. (Engagements are customized based on client’s unique situations)
Team Design & Governance
Building the right team is essential for successful change. Champions, influencers, network hubs, and reporting processes all shape how a change initiative is implemented. Working collaboratively with internal change leaders, we help co‑develop the team structure, key personnel, capabilities, relationships, and governance needed to support any change initiative. Ideal for change sponsors and leaders in the early phases of project or program development. (Engagements are customized based on client’s unique situations)
Assisting the Front Line
Coaching sessions that build practical change‑management skills and help leaders adapt and overcome challenges during implementation. Ideal for first‑line managers experiencing staff resistance and seeking confidential, external coaching to strengthen their effectiveness during change. (<30 minute session)
Skip Level Meetings
A positive, conversational “coffee chat” session designed to uncover opportunities for strengthening a change initiative. This confidential process creates space for open, trusting dialogue with impacted staff, helping leaders gain insight into real concerns, ideas, and opportunities. Ideal for change leaders seeking an independent perspective to explore challenges and uncover opportunities during implementation. (Engagements are customized based on client’s unique situations)
9x360° Review
Change implementation is challenging, and even well‑designed plans can struggle to achieve their objectives. Fort Point offers a structured review process that reveals opportunities for improvement and adaptation during implementation. Ideal for executive sponsors and change leaders seeking independent, unfiltered insights to guide new approaches and strengthen outcomes. (Engagements are customized based on client’s unique situations)